Return & Refund Policy

Return & Refund Policy

Effective Date: 07-10-2025
Website: https://theanimaldiariesstore.com

At The Animal Diaries Store, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines how you can return products and request refunds.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged, defective, or faulty upon delivery.

  • You received an incorrect item or the wrong quantity.

  • The product does not match the description on our website.

Note: Products cannot be returned if they are:

  • Used, washed, or altered in any way

  • Perishable or consumable items (e.g., pet food)

  • Products marked as final sale

2. Return Request Timeframe

  • Return requests must be submitted within 7 days of delivery.

  • Requests after 7 days will not be eligible for a refund or replacement.

To initiate a return, contact our support team at [support@theanimaldiariesstore.com] with:

  • Your order number

  • Reason for return

  • Clear photos/videos of the damaged or incorrect product

3. Return Process

  1. Once your return request is approved, we will provide instructions for returning the product.

  2. The product must be returned in its original packaging along with all accessories, manuals, and tags.

  3. Customers are responsible for the return shipping unless the item is defective or incorrect, in which case we will cover the shipping cost.

4. Refunds

  • Refunds will be processed within 7–10 business days of receiving the returned product.

  • The refund will be credited to your original payment method.

  • Shipping charges, if any, are non-refundable except for defective or incorrect items.

5. Replacements

  • If a replacement is requested and the product is available, we will ship it at no additional cost.

  • In case the product is out of stock, we will offer a full refund.

6. Exchanges

  • Exchanges are only allowed for the same product or different variant/size depending on stock availability.

  • Follow the return process and mention clearly that you want an exchange.

7. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, treats)

  • Personal hygiene items (pet grooming supplies once opened)

  • Gift cards, coupons, or promotional items

8. Damaged or Lost Shipments

  • Inspect your order upon delivery. If the package is damaged or missing items, report it to us within 24 hours.

  • Provide clear photos or videos for faster processing of your replacement or refund.

9. Contact Us

For all returns, refunds, or exchanges, contact our customer support team:

The Animal Diaries Store
Email: [support@theanimaldiariesstore.com]
Website: https://theanimaldiariesstore.com