Shipping Policy

Shipping Policy

Effective Date: 07-10-2025
Website: https://theanimaldiariesstore.com

At The Animal Diaries Store, we aim to deliver your favorite pet products quickly, safely, and efficiently. This Shipping Policy explains how we process, handle, and deliver your orders.

1. Order Processing Time

  • All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • Orders placed after 6:00 PM will be processed on the next working day.

  • You will receive a confirmation email or message once your order is processed and shipped.

2. Shipping Coverage

We currently deliver across India, covering major cities, towns, and PIN codes through our trusted courier partners.
If your area is not serviceable, our team will contact you to arrange an alternative solution or process a refund.

3. Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Other Locations: 5–8 business days

  • Remote Areas: 7–10 business days

Please note that delivery times are estimates and may vary depending on courier service, weather, or local restrictions.

4. Shipping Charges

  • Free Shipping on all orders above ₹999.

  • A nominal shipping fee may apply for orders below ₹999, depending on your location.
    Shipping charges (if any) will be clearly mentioned during checkout before payment.

5. Order Tracking

Once your order is shipped, you will receive an email or SMS with the tracking ID and a link to track your shipment in real time.
You can also track your order directly from your My Account section on our website.

6. Delays in Delivery

Although we strive to deliver on time, delays can occur due to:

  • Courier issues or transportation delays

  • Incorrect or incomplete shipping address

  • Unavailability of the recipient at the delivery location

  • Weather conditions, strikes, or national holidays

We will keep you informed in case of any unexpected delay.

7. Wrong or Incomplete Address

Please ensure that your shipping address and contact details are accurate.
If a parcel is returned due to incorrect information, re-shipping charges may apply.

8. Damaged or Missing Items

If your order arrives damaged, tampered, or incomplete:

  • Please contact us within 24 hours of delivery at [support@theanimaldiariesstore.com].

  • Provide clear photos or videos of the package and items received.
    We will investigate the issue and arrange for a replacement or refund as per our Return & Refund Policy.

9. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability and warehouse location.
You will receive individual tracking details for each package (if applicable).

10. Contact Us

For any shipping-related questions or support, please reach out to us:

The Animal Diaries Store
Email: [support@theanimaldiariesstore.com]
Website: https://theanimaldiariesstore.com